Refund Policy

TICKETHOST ZAMBIA REFUND PROCESS

If an event is canceled, or a ticket purchaser wishes to cancel a ticket purchase [ which is subject to Tickethost Zambias cancellation policy found in our Terms of Service ], the following process will take place:

• If you paid via credit card the refund should be done automatically, upon request of refund by the ticket purchaser. Please note: Any purchase made 6-12 months prior to the date of the request for a refund will require manual intervention in the form of an EFT refund.
• If you have paid via Instant EFT (DPO), or purchased tickets at a store: An EFT refund application will be submitted, see a form to complete below.

EFT REFUNDS:

For EFT refunds, kindly provide the following details to support@tickethost.co.zmPlease note that failure to include any of these details may result in a delay in processing your refund:

 

1. Name of event and city/area in which the event took or is to take place. Please use this information in the subject line of your email.
2. Transaction reference number that the refund relates to (this will be the 10-character number on the face of the ticket)
3. Account Holder’s Name
4. Bank Name
5. Branch Name
6. Branch Code
7. Account Number
8. Letter of confirmation of banking details (from your banking institution), and the date stamp on the letter must not be older than 3 months.
9. Note: If the name of the ticket holder is different from the name of the account holder, we will require a letter/e-mail approving the refund being paid into a different account.
10. Please allow 7 days for the EFT refund payment to be completed.

Please note: this process may be updated at any time and the onus remains on the ticket purchaser to familiarise him/herself with the terms hereof.